Access Statement

Pre-Arrival

    We deal with enquiries by telephone from home, by post, and by e-mail. 

    Our website is accessible to all users. 

    We are in a North Pennines countryside location served by the 101 bus      service.



Public Transport & Car Parking Facilities 

    Weardale Motor Services 101 stops outside the Museum about 25 metres     away. Buses run every hour except on Sundays and Bank holidays

    We have a small car park for about 8 cars behind the Museum, visitors can off     load at the door.

    Coaches can off load outside the Museum and return later to on load. 

    Coach parking is in St John’s Chapel (1/2 mile) or Ireshopeburn (1/4 mile)


Main Entrance & Reception 

    There is a small step (10 cm) to the main entrance. 

    Access for wheelchairs is via the main road door (width36”).

    A hearing loop system is in use at reception.

    The reception area is well lit. 


Public Areas - General (Internal)

    The Attraction comprises a cottage museum on two levels and adjoining     Methodist Chapel.


    

Public Areas - General (Internal) - The Museum

    Access between floors is by stairs. ( 13 steps)

    The stair case has a handrail on one side and contrasting stair nosings.

    Lighting is mainly provided by daylight and spotlights that highlight     exhibitions. 

    We have a large unisex toilet with disability access.

    Guide and assistance dogs are welcome - no non-working pet dogs please 

    The ground floor is accessible to wheelchairs. Large display books are     available to show what     we have in upstairs galleries and can be viewed in     our Wesley Room where there is seating.

    Floor coverings on the ground floor are carpets and traditional mats.

    There is no public telephone in the museum and the signal for mobile phones     is variable.

    The layout is crowded but furniture can be moved to provide room for     wheelchairs downstairs.



Public Areas - General (Internal) - The Chapel

    The Chapel has a ground floor and a gallery.

    Access to the chapel is via an outside door with one small step. (3 inches)

    Floor coverings in the chapel are carpets

    There is a hearing loop.

    Interpretation is via display books using large text

    There is no public access to the upstairs gallery.


Public Areas - WC 

    The disabled visitors' lavatory, 3 metres from the main entrance, has to be     accessed by wheelchair users via the main entrance door (Width only 33”) .

    The floor surface near the lavatory is made of concrete 

    The disabled visitors' lavatory is a purpose-built unisex toilet with all the usual     facilities 

    The door opens outwards. 

    All taps are easy to use and do not require an ability to grip 

    A coat hook and low-level mirror are provided 

    The walls painted white.


Interpretation (Displays, exhibits, etc) 

    There is no access to wheelchair users to the upstairs galleries but fully     illustrated A3 books describing our stories are provided for those visitors     who cannot access the first floor. 

    A copy of our Genealogy resource is available on the downstairs computer.

    The Weardale Kitchen room downstairs is a handling collection.

    All of our display boards use the Myriad Pro font and 28 point text. 

    Our labels and display books use a 14 point font. 


Refreshments

    There are no refreshments at the museum. But staff will give directions to     nearby cafes.


Shop 

    The museum shop selling local history books, pens, postcards and bookmarks     is located at reception. 

    Staff will be pleased to assist disabled visitors as may be necessary. 

    A low-level counter is provided. 

    There is a small step down into the shop. The shop is carpeted with rugs.


Grounds and Gardens

    There are no gardens. 


Contact Information 

    Address: Weardale Museum, Hotts, Ireshopeburn, Co Durham, DL13 1HD

    Telephone: (01388) 517433 and (01388) 537418 - PLEASE NOTE: These are     the home numbers of Museum Officers as the Museum itself does not have a     telephone.

    Email: info@weardalemuseum.org.uk

    Website: www.weardalemuseum.org.uk


Hours of Operation

    Hours of operation: 14.00 – 17.00

    Easter and Bank Holidays

    May – Wednesday to Sunday inclusive

    June – Wednesday to Sunday inclusive 

    July – every afternoon

    August – every afternoon

    September – Wednesday to Sunday inclusive

    October– Wednesday to Sunday inclusive


We welcome your feedback to help us continuously improve if you have any comments please email or telephone if unable to use email.

Contact us

Weardale Museum
Hotts
Ireshopeburn
Bishop Auckland
DL13 1HD
Tel: 07990 786220
Email: info@weardalemuseum.org.uk


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